Bilingual Mandarin CS: Inbound Retention (Remote US)

Yelp; Seattle (WA); Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Mental health support

PTO 15 days + holidays

Parental leave

Wellness subsidy

401(k)

Employee stock purchase plan

WFH reimbursement

Job summary

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support small business advertisers with a 5-star experience. You will educate clients, demonstrate ad performance impact, and help retain revenue post-sale, working remotely from the United States (excluding the Bay Area) and collaborating with both English and Mandarin-speaking customers.

The role requires a Bachelor's degree or 3+ years of client-facing experience, strong communication, and problem-solving skills.

Qualifications

• Bachelor's degree or 3+ years of client-facing experience.
• Fluency in Mandarin and English (written and verbal).
• Experience in account management, sales, advertising, or small business preferred.
• Technically proficient with computers and information systems.
• Strong communication and problem-solving skills.

Responsibilities

• Provide high-volume inbound support via calls and emails to Yelp advertisers.
• Consult and educate advertisers to illustrate investment returns through ad performance metrics.
• Highlight value of Yelp advertising and tailor recommendations to client needs.
• Maintain organized, proactive approach in a fast-paced environment.
• Achieve or exceed monthly performance goals.
• Communicate effectively with clients and internal teams.

Skills

Mandarin

English

Customer success

Account management

Tech savvy

Education

Bachelor's degree

Job description

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support small business advertisers with a 5-star experience. You will educate clients, demonstrate ad performance impact, and help retain revenue post-sale, working remotely from the United States (excluding the Bay Area) and collaborating with both English and Mandarin-speaking customers.

The role requires a Bachelor's degree or 3+ years of client-facing experience, strong communication, and problem-solving skills.