Bilingual Customer Success Pro (Mandarin/English) — Remote

Yelp; Boise (ID); Remote; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical benefits

Mental health support

PTO 15 days

Paid holidays

Parental leave up to 14 weeks

Wellness subsidy

401(k) retirement plan

Employee stock purchase plan

Work from home reimbursement

Job summary

Yelp is seeking a Bilingual Customer Success Specialist (Mandarin/English) to handle inbound retention efforts for US-based advertisers. This role is remote and requires residing in the United States (excluding the Bay Area).

You will support, consult, and retain advertisers post-sale, delivering a 5-star customer experience and driving revenue retention. You will manage high volumes of inquiries, demonstrate the value of Yelp ads through metrics, and become an expert on Yelp's advertising

Qualifications

• Bachelor's degree or 3+ years of relevant client facing experience.

Responsibilities

• Provide multilingual customer success and support to Yelp advertisers.
• Consult and educate advertisers via high-volume inbound calls and emails.
• Highlight ad performance metrics to demonstrate ROI and value.

Skills

Mandarin-English bilingual

Customer success

Inbound support

Education

Bachelor's degree or 3+ years experience

Job description

Yelp is seeking a Bilingual Customer Success Specialist (Mandarin/English) to handle inbound retention efforts for US-based advertisers. This role is remote and requires residing in the United States (excluding the Bay Area).

You will support, consult, and retain advertisers post-sale, delivering a 5-star customer experience and driving revenue retention. You will manage high volumes of inquiries, demonstrate the value of Yelp ads through metrics, and become an expert on Yelp's advertising