Remote Mandarin-Speaking CS & Retention Specialist

Yelp; Denver (CO); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Mental Health support

PTO 15 days

Holidays + floating day

Parental leave 14 weeks

Wellness subsidy

401(k)

Employee stock purchase plan

Work from home stipend

Job summary

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support small business advertisers. This remote role requires US residency (excluding the Bay Area) and focuses on educating clients, driving retention, and showcasing ROI through advertising metrics.

Ideal candidates hold a Bachelor's degree or 3+ years of client-facing experience, and are fluent in Mandarin and English. Prior experience in account management, sales, or advertising is preferred.

Qualifications

• Bachelor’s Degree or 3+ years of client-facing experience.
• Fluency in Mandarin and English (written and spoken).
• Experience in account management, sales, advertising, or small business (preferred).
• Technically proficient with computers and information systems.
• Strong communication and problem-solving skills.
• Ability to handle tough conversations with business owners professionally.

Responsibilities

• Provide high-volume inbound calls and emails to educate and consult Yelp advertisers.
• Demonstrate ROI of Yelp advertisements using performance metrics.
• Adapt product recommendations to client needs and handle objections.
• Communicate effectively with clients and internal teams.
• Maintain organization in a fast-paced environment and meet monthly goals.
• Work with both English and Mandarin-speaking customers.

Skills

Mandarin & English

Education

Bachelor's Degree or 3+ years experience

Job description

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support small business advertisers. This remote role requires US residency (excluding the Bay Area) and focuses on educating clients, driving retention, and showcasing ROI through advertising metrics.

Ideal candidates hold a Bachelor's degree or 3+ years of client-facing experience, and are fluent in Mandarin and English. Prior experience in account management, sales, or advertising is preferred.