Bilingual Mandarin/English Customer Success — Retention Lead

Yelp; Bakersfield (CA); Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical vision dental benefits

Mental health support

PTO and holidays

Remote work reimbursement

401(k) with matching

Job summary

Yelp is seeking a bilingual Mandarin/English Customer Success Specialist for a remote role focused on inbound retention. You will support, educate, and retain advertisers after sale, delivering a 5-star experience and helping clients see value from their Yelp investments.

The role requires residing in the United States (excluding the Bay Area). You will work with both English and Mandarin-speaking customers, handling inquiries by phone and email and achieving monthly goals.

Qualifications

• Bachelor's degree or 3+ years of client-facing experience.
• Fluent in Mandarin and English, written and verbal.
• Experience in account management, sales, advertising, or small business (preferred).
• Technically proficient with computers and information systems.
• Strong communication, verbal and written.
• Excellent problem solving and troubleshooting skills.

Responsibilities

• Provide exceptional and timely customer support to strengthen Yelp's revenue retention.
• Consult and educate advertisers via high-volume inbound calls and emails.
• Demonstrate value through ad performance metrics and ROI insights.
• Become an expert on Yelp advertising solutions and tailor recommendations.
• Communicate effectively with clients and internal Yelp teams.
• Stay organized and efficient in a fast-paced environment.
• Consistently meet or exceed monthly goals.
• Handle both English and Mandarin-speaking customers.

Skills

Mandarin fluency

English fluency

Account management

Tech proficiency

Communication

Problem solving

Education

Bachelor's degree or 3+ years client-facing experience

Job description

Yelp is seeking a bilingual Mandarin/English Customer Success Specialist for a remote role focused on inbound retention. You will support, educate, and retain advertisers after sale, delivering a 5-star experience and helping clients see value from their Yelp investments.

The role requires residing in the United States (excluding the Bay Area). You will work with both English and Mandarin-speaking customers, handling inquiries by phone and email and achieving monthly goals.