Bilingual Mandarin/English CS: Inbound Retention (Remote)

Yelp; Baltimore (MD); Remote; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical Vision Dental

Mental health support

PTO & holidays

Parental leave

Wellness stipend

FSA

401(k)

Employee stock purchase plan

Work from home reimbursement

Base salary + incentives

Job summary

Yelp is seeking a bilingual Mandarin/English Customer Success inbound retention specialist on a remote basis in the United States. The role focuses on supporting and retaining small business advertisers after sale, delivering a high 5-star experience and consulting on Yelp's ad solutions.

Key duties include handling a high volume of inquiries, educating clients on performance metrics, and driving effective retention strategies to maximize revenue.

Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience.
• Fluency in Mandarin and English, both written and spoken.
• Experience in account management, sales, advertising, or small business is preferred.
• Technically proficient with computers and information systems.
• Strong communication and problem-solving skills.
• Ability to manage multiple details with excellent time management.
• Comfort handling difficult conversations professionally.
• Willingness to adapt in a fast-paced, changing environment.

Responsibilities

• Provide high-volume inbound support via calls and emails.
• Consult and educate advertisers to retain them post-sale.
• Highlight ROI and ad performance metrics to clients.
• Master Yelp's advertising solutions and tailor recommendations.

Skills

Mandarin

English

Customer success

Account management

Sales

Advertising

Education

Bachelor's Degree

Job description

Yelp is seeking a bilingual Mandarin/English Customer Success inbound retention specialist on a remote basis in the United States. The role focuses on supporting and retaining small business advertisers after sale, delivering a high 5-star experience and consulting on Yelp's ad solutions.

Key duties include handling a high volume of inquiries, educating clients on performance metrics, and driving effective retention strategies to maximize revenue.