Bilingual Mandarin/English Retention Specialist - Remote

Yelp; Tucson (AZ); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Mental health support

Paid time off and holidays

Parental leave

Job summary

Yelp is seeking a Bilingual Customer Success Specialist (Mandarin/English) for an inbound retention-focused role. This remote position requires residing in the United States.

You will support, educate, and retain advertisers, demonstrating ROI through ad performance metrics and adapting recommended solutions to client needs. You will work with both English and Mandarin-speaking customers, handle high volumes of inquiries, and strive to exceed monthly goals while collaborating with

Qualifications

• Bachelor’s degree or 3+ years client-facing experience.
• Fluency in Mandarin and English (written and spoken).
• Experience in account management, sales, advertising, or small business (preferred).
• Technically proficient with computers and information systems.
• Strong verbal and written communication.
• Ability to handle tough conversations professionally.

Responsibilities

• Support and retain Yelp advertisers via inbound calls and emails.
• Explain ad performance and ROI to clients.
• Advise on Yelp advertising solutions and tailor recommendations.
• Maintain organization and efficiency in a fast-paced environment.
• Meet monthly goals and collaborate with internal teams.
• Work with both English and Mandarin-speaking customers.

Skills

Mandarin fluency

English fluency

Customer success

Communication skills

Problem solving

Technical proficiency

Education

Bachelor's degree or relevant experience

Job description

Yelp is seeking a Bilingual Customer Success Specialist (Mandarin/English) for an inbound retention-focused role. This remote position requires residing in the United States.

You will support, educate, and retain advertisers, demonstrating ROI through ad performance metrics and adapting recommended solutions to client needs. You will work with both English and Mandarin-speaking customers, handle high volumes of inquiries, and strive to exceed monthly goals while collaborating with