Remote Bilingual French Customer Service Case Manager

TeleTech Holdings, Inc.; Melbourne (FL); On-site; USD 25,265 - 28,020; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Employee Rewards & Recognition Program

Job summary

TeleTech Holdings, Inc. is seeking a Bilingual French Customer Service Case Manager for a fully remote position based in Melbourne, FL. You'll create exceptional customer experiences for a leader in automotive services, requiring strong communication and relationship-building skills.

Responsibilities include guiding customers, resolving inquiries, and documenting interactions. Qualifications include a high school diploma, bilingual ability in English and Canadian French, and at least two years of customer service experience. The role comes with competitive pay and comprehensive benefits.

Qualifications

• Minimum of two years in customer service or related fields.
• Experience in luxury field is a plus.
• Knowledge of the automotive industry is a plus.

Responsibilities

• Deliver an exceptional customer experience by guiding customers through the pre-purchase journey.
• Document customer interactions accurately.
• Resolve inquiries using available resources.

Skills

Bilingual English and Canadian French

Customer service experience

Strong communication skills

Relationship-building skills

Typing skills (minimum 30 words per minute)

Education

High school diploma required; Associate or bachelor’s degree preferred

Job description

TeleTech Holdings, Inc. is seeking a Bilingual French Customer Service Case Manager for a fully remote position based in Melbourne, FL. You'll create exceptional customer experiences for a leader in automotive services, requiring strong communication and relationship-building skills.

Responsibilities include guiding customers, resolving inquiries, and documenting interactions. Qualifications include a high school diploma, bilingual ability in English and Canadian French, and at least two years of customer service experience. The role comes with competitive pay and comprehensive benefits.