Remote French Luxury Auto Customer Care Case Manager

Percepta LLC; Melbourne (FL); On-site; USD 25,265 - 28,020; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement Training & Development

Employee Assistance Program

Employee Discount Program

Job summary

Percepta LLC in Melbourne, FL, is seeking a Customer Service Case Manager (Bilingual French) to enhance customer experiences in the automotive industry. This fully remote role involves guiding customers through pre-purchase journeys, responding to inquiries, and ensuring customer satisfaction.

The ideal candidate should have a high school diploma, fluency in English and Canadian French, and at least two years of experience in customer service. The position offers a competitive pay rate, health benefits, and various perks.

Qualifications

• High school diploma required; an Associate or bachelor’s degree is preferred.
• Bilingual English and Canadian French (Fluent) – must pass assessments.
• Two years of experience in customer service, call center, or sales.

Responsibilities

• Deliver exceptional customer experience and build trust.
• Handle inbound calls, emails, and chats professionally.
• Document customer interactions accurately.

Skills

Bilingual English and Canadian French

Strong verbal and written communication skills

Customer service skills

Typing skills

Interpersonal skills

Education

High school diploma

Associate or bachelor’s degree

Job description

Percepta LLC in Melbourne, FL, is seeking a Customer Service Case Manager (Bilingual French) to enhance customer experiences in the automotive industry. This fully remote role involves guiding customers through pre-purchase journeys, responding to inquiries, and ensuring customer satisfaction.

The ideal candidate should have a high school diploma, fluency in English and Canadian French, and at least two years of experience in customer service. The position offers a competitive pay rate, health benefits, and various perks.