Remote Bilingual French-English Service Case Manager

Percepta; Melbourne (FL); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

EAP

Employee Discount Program

Perci Perks

Job summary

Percepta in the United States invites you to join a worldwide leader in automotive customer experiences as a Customer Service Case Manager (Bilingual French). This fully remote role is based in Melbourne, FL, offering an opportunity to empower customers with attentive, bilingual support and resolutions that build loyalty.

You’ll handle inquiries across calls, email, and chat, collaborating with dealerships and internal teams, while leveraging satisfaction tools and training to deliver excellent

Qualifications

• High school diploma required; an Associate or bachelor’s degree is preferred.
• Bilingual English and Canadian French (Fluent) – must be able to pass verbal and written assessments.
• Minimum of two years in customer service, call center, hospitality, public relations, or sales.
• Experience in a luxury field (hospitality or brand product) is a plus.
• Knowledge of the automotive industry is a plus.
• Strong verbal and written communication skills.
• Typing skills (minimum of 30 words per minute).

Responsibilities

• Deliver an exceptional customer experience by guiding customers through the pre‑purchase journey.
• Serve as a knowledgeable resource for product information and service support via calls, emails, and chats.
• Actively listen to customer needs and resolve inquiries using available resources and teams.
• Document customer interactions accurately and maintain timely follow‑ups.
• Utilize satisfaction tools to resolve concerns and strengthen brand loyalty.
• Support marketing, sales, and events initiatives as needed.

Skills

Bilingual English and Canadian French

Customer service

Typing (30 wpm)

Strong communication

Education

High school diploma

Associate or bachelor degree preferred

Job description

Percepta in the United States invites you to join a worldwide leader in automotive customer experiences as a Customer Service Case Manager (Bilingual French). This fully remote role is based in Melbourne, FL, offering an opportunity to empower customers with attentive, bilingual support and resolutions that build loyalty.

You’ll handle inquiries across calls, email, and chat, collaborating with dealerships and internal teams, while leveraging satisfaction tools and training to deliver excellent