Onsite Customer Experience Case Manager — Melbourne, FL

TeleTech Holdings, Inc.; Melbourne (FL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Vacation/Sick Time

Tuition Reimbursement

Employee Discount Program

Job summary

TeleTech Holdings, Inc. is seeking a Customer Service Case Manager to join their team in Melbourne, Florida. In this role, you will be responsible for delivering exceptional customer experiences and resolving inquiries effectively. The ideal candidate will have at least two years of experience in customer service and possess strong communication skills.

Expect a starting pay rate of $18.34 per hour along with benefits such as health and dental insurance, a 401(k) retirement plan, vacation and sick time, and opportunities for professional development.

Qualifications

• Two years of customer service experience, ideally in a call center or hospitality setting.
• Knowledge of the automotive industry is a plus.
• Strong typing skills (minimum 30 words per minute).

Responsibilities

• Deliver exceptional customer experiences throughout the pre-purchase journey.
• Actively listen and resolve inquiries using available resources.
• Collaborate with team members and maintain organized case records.

Skills

Customer service

Communication

Relationship-building

Education

High school diploma

Associate's or bachelor's degree (preferred)

Job description

TeleTech Holdings, Inc. is seeking a Customer Service Case Manager to join their team in Melbourne, Florida. In this role, you will be responsible for delivering exceptional customer experiences and resolving inquiries effectively. The ideal candidate will have at least two years of experience in customer service and possess strong communication skills.

Expect a starting pay rate of $18.34 per hour along with benefits such as health and dental insurance, a 401(k) retirement plan, vacation and sick time, and opportunities for professional development.