Remote Bilingual Customer Support Specialist

Teleperformance; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(K) plans

Mental health resources

Job summary

Teleperformance is seeking a Bilingual Customer Support Specialist to manage client communications and ensure a seamless customer experience. The ideal candidate will possess strong customer service skills and be motivated to resolve inquiries efficiently.

This role includes handling customer inquiries, active listening, and treating confidential information sensitively. With a dynamic work environment, candidates will benefit from comprehensive health and financial benefits and the opportunity for a fulfilling career path.

Qualifications

• Minimum of 6 months of customer service experience.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems.

Responsibilities

• Handle and respond to all customer inquiries.
• Aim to resolve issues on the first call.
• Track all call related information for auditing.

Skills

Customer service experience

Effective communication

Critical thinking

Organizational skills

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Bilingual Customer Support Specialist to manage client communications and ensure a seamless customer experience. The ideal candidate will possess strong customer service skills and be motivated to resolve inquiries efficiently.

This role includes handling customer inquiries, active listening, and treating confidential information sensitively. With a dynamic work environment, candidates will benefit from comprehensive health and financial benefits and the opportunity for a fulfilling career path.