Remote French-Speaking Customer Support Agent

MCI; Jackson (MS); Remote; USD 30,000 - 45,000; Full time

Job summary

A fast-growing tech-enabled service company is seeking a French Speaking Customer Service Representative to provide exceptional support to French-speaking customers remotely. Responsibilities include handling inquiries via multiple channels, maintaining customer records, and ensuring high service standards. Ideal candidates should have fluency in both French and English, a high school diploma, and customer service experience, preferably in a BPO environment. This role supports a vibrant and diverse team committed to delivering high-quality service.

Qualifications

• High School Diploma/GED required.
• Fluency in French and English is essential for communication.
• Previous customer service experience, preferably in a BPO environment.

Responsibilities

• Provide customer support to French-speaking customers via phone, email, and chat.
• Handle inquiries, complaints, and requests promptly.
• Capture and update customer information in systems and CRM.

Skills

Fluency in French and English (spoken and written)

Strong verbal and written communication skills

Strong problem-solving skills

Education

High School Diploma/GED

Tools

CRM or ticketing systems

Job description

A fast-growing tech-enabled service company is seeking a French Speaking Customer Service Representative to provide exceptional support to French-speaking customers remotely. Responsibilities include handling inquiries via multiple channels, maintaining customer records, and ensuring high service standards. Ideal candidates should have fluency in both French and English, a high school diploma, and customer service experience, preferably in a BPO environment. This role supports a vibrant and diverse team committed to delivering high-quality service.