Remote Bilingual CSR (French/English)

Russell Tobin; Port Washington (NY); Remote; USD 24,108 - 27,552; Full time

Benefits offered by this job

Comprehensive Healthcare Coverage

401(k) Retirement Savings

Employee Assistance Program

Identity Theft Protection

Legal Support

Pet Insurance

Employee Discounts

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This role involves managing inbound calls from clients, addressing their needs, and ensuring top-notch service. You will utilize your communication skills to troubleshoot issues, process orders, and maintain customer satisfaction. The position offers the flexibility of remote work, allowing you to create a dedicated workspace while enjoying comprehensive benefits, including healthcare coverage and a 401(k) plan. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 1+ year experience in customer service or call center environments.
• Strong communication and multitasking skills are essential.

Responsibilities

• Manage high volume inbound calls and address customer inquiries.
• Document interactions and maintain accurate records of calls.

Skills

Customer Service

Communication Skills

Bilingual (English and French)

MS Office Proficiency

Time Management

Professional Phone Etiquette

Listening Skills

Problem Solving

Education

High School Diploma or Equivalent

Higher Education Degree (Preferred)

Tools

SAP

CRM Systems

Computer Systems

Job description

An established industry player is seeking a Customer Service Representative to join their dynamic team. This role involves managing inbound calls from clients, addressing their needs, and ensuring top-notch service. You will utilize your communication skills to troubleshoot issues, process orders, and maintain customer satisfaction. The position offers the flexibility of remote work, allowing you to create a dedicated workspace while enjoying comprehensive benefits, including healthcare coverage and a 401(k) plan. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, this opportunity is perfect for you.