Remote Bilingual Disability Advocate

Centauri Health Solutions, Inc; United States; Remoto; USD 52.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage

401(k) with company match

Tuition reimbursement

Paid time off

Company-paid training and equipment

Performance-based bonus

Descrizione del lavoro

Centauri Health Solutions is seeking compassionate bilingual Disability Specialists to guide Medicaid members through the Social Security disability process from a 100% remote location. You will advocate for members, gather and submit required documents, and coordinate with Social Security and providers to keep applications on track.

The role requires empathy, detail orientation, and excellent English/Spanish communication.

Competenze

• 2+ years in customer service or similar roles.
• Bilingual English and Spanish required.
• Strong communication and de-escalation skills.
• Ability to manage multiple tasks and stay organized.

Mansioni

• Be the primary advocate for members, guiding them through the Social Security disability process.
• Maintain professional relationships with providers, SSA offices, and government agencies to keep applications on track.
• Gather, verify, and submit signed forms, medical records, and eligibility data for complete applications.
• Proactively manage accounts and activities to secure benefits while maintaining empathy and patience.
• Ensure HIPAA compliance and data security across systems and databases.
• Navigate multiple software systems to track member progress and documentation.

Conoscenze

Customer service

Bilingual English/Spanish

Attention to detail

Communication skills

Time management

MS Office proficiency

Strumenti

Microsoft Office

Descrizione del lavoro

Centauri Health Solutions is seeking compassionate bilingual Disability Specialists to guide Medicaid members through the Social Security disability process from a 100% remote location. You will advocate for members, gather and submit required documents, and coordinate with Social Security and providers to keep applications on track.

The role requires empathy, detail orientation, and excellent English/Spanish communication.