Remote Bilingual Dental Call Center Specialist

Mortenson Dental Partners; Clifton (TX); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance with

Life Insurance

Flexible spending (health and Dep Care

Paid Time Off & 6 paid holidays

Employee Stock Ownership Plan

Daily Pay

Employee assistance program

Job summary

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Rep to join our Patient Services team. This full-time remote position handles inbound calls, schedules and cancels appointments, and enters patient data accurately in our systems, with Spanish-English communication as a core requirement.

The ideal candidate has at least 1 year of bilingual customer service experience, basic computer skills, and a willingness to work in a fast-paced dental environment.

Qualifications

• 1 year bilingual English/Spanish in a professional setting.
• Able to multitask while communicating on the phone and in writing.
• Basic computer skills and accurate patient data entry.
• Dental knowledge is a plus.

Responsibilities

• Answers calls in a timely and professional manner.
• Maintains quality while meeting minimum performance standards.
• Accurately schedules and cancels patient appointments and enters correct data.
• Converse in Spanish while entering information in English.

Skills

Bilingual English/Spanish

Customer service experience

Communication skills

Multitasking

Education

High School diploma or equivalent

Tools

Genesys

Google Workspace

Telephone systems

Computers

Job description

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Rep to join our Patient Services team. This full-time remote position handles inbound calls, schedules and cancels appointments, and enters patient data accurately in our systems, with Spanish-English communication as a core requirement.

The ideal candidate has at least 1 year of bilingual customer service experience, basic computer skills, and a willingness to work in a fast-paced dental environment.