Remote Bilingual Patient Services Specialist (Spanish/English)

Mortenson Dental Partners; Orangeburg (SC); Remote; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Flexible spending account

Paid Time Off

Employee Stock Ownership Plan

Daily Pay

Employee assistance program

Job summary

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Rep to support the Patient Services Team remotely. The role handles inbound calls to schedule appointments, requiring strong bilingual English/Spanish communication and excellent customer service in a fast-paced dental environment.

Ideal candidates have 1 year of bilingual contact center experience and at least a High School diploma, with dental exposure welcomed.

Qualifications

• 1 year using both English and Spanish languages in a professional and/or contact center capacity.
• Must be fluent in English and Spanish.
• 1 year dental experience.
• Basic computer skills.

Responsibilities

• Ensures telephone is answered in a timely and professional capacity.
• Maintains quality while consistently maintaining minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
• Effectively converses in Spanish while entering information into systems in English.

Skills

Bilingual (English/Spanish)

Customer service

Multitasking

Communication

Education

High School diploma or equivalent

Tools

Genesys

Google Workspace

Telephone

Job description

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Rep to support the Patient Services Team remotely. The role handles inbound calls to schedule appointments, requiring strong bilingual English/Spanish communication and excellent customer service in a fast-paced dental environment.

Ideal candidates have 1 year of bilingual contact center experience and at least a High School diploma, with dental exposure welcomed.