Remote Bilingual Patient Services Rep (Inbound Call Center)

Mortenson Dental Partners; Sioux Center (IA); Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life Insurance

Flexible spending accounts

Paid Time Off & 6 paid holidays

Employee Stock Ownership Plan

401K

Daily Pay

Professional development assistance

Free continuing education

Employee assistance program

Job summary

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Rep to support the Patient Services Team. This full-time remote role requires fluency in English and Spanish and involves scheduling appointments, data entry, and delivering excellent patient service.

The ideal candidate will have 1 year of bilingual customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 1 year in a professional bilingual customer service or contact center role.
• Fluent in English and Spanish (written and spoken).
• Able to multi-task while speaking with patients over the phone and in writing.

Responsibilities

• Handle inbound calls from patients to schedule appointments.
• Maintain professional, friendly, and accurate data entry into systems.
• Ensure timely phone coverage and high-quality service to patients.

Skills

Bilingual English/Spanish

Customer service

Phone etiquette

Multitasking

Verbal/Written communication

Education

High School diploma

Tools

Genesys

Google Workspace

Job description

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Rep to support the Patient Services Team. This full-time remote role requires fluency in English and Spanish and involves scheduling appointments, data entry, and delivering excellent patient service.

The ideal candidate will have 1 year of bilingual customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.