Remote Bilingual Patient Services Rep

Mortenson Dental Partners; Kentucky; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life Insurance

Flexible spending account

Paid Time Off & 6 holidays

Employee Stock Ownership Plan

Daily Pay

Employee assistance program

Job summary

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Representative to handle patient calls and schedule appointments across our dental offices. The role requires fluency in English and Spanish, good communication, and the ability to multitask while using computer systems.

Candidates should have at least 1 year of bilingual experience in a professional setting, strong customer service skills, and familiarity with dental terminology.

Qualifications

• 1 year using both English and Spanish languages in a professional and/or contact center capacity
• Dental knowledge is a plus
• High School diploma or equivalent
• Basic computer skills
• Must be fluent in English and Spanish
• 1 year dental experience
• Genesys, Google Workspace, Advanced computer skills, telephone

Responsibilities

• Ensures telephone is answered in a timely and professional capacity.
• Maintains quality while consistently maintaining minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
• Effectively converses in Spanish while entering information into systems in English.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Education

High School Diploma

Tools

Genesys

Google Workspace

Advanced computer skills

Telephone

Job description

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Representative to handle patient calls and schedule appointments across our dental offices. The role requires fluency in English and Spanish, good communication, and the ability to multitask while using computer systems.

Candidates should have at least 1 year of bilingual experience in a professional setting, strong customer service skills, and familiarity with dental terminology.