Remote Bilingual Patient Services Specialist

Mortenson Dental Partners; Central City (KY); Remoto; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life Insurance

FSA

Paid time off

Holidays off

Stock plan

Daily pay

EAP

Descrizione del lavoro

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Representative to join the Patient Services Team. This full-time remote role handles inbound calls, assists patients with scheduling, and requires fluent English and Spanish communication.

You will input data accurately into our systems and coordinate with dental offices nationwide. The position requires a high school diploma, familiarity with basic computer tools, and one year of bilingual experience in a professional or

Competenze

• 1 year using both English and Spanish in a professional or contact center setting.

Mansioni

• Ensures telephone is answered in a timely and professional capacity.
• Maintains quality while consistently meeting minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
• Effectively converses in Spanish while entering information into systems in English.

Conoscenze

Bilingual English/Spanish

Customer service

Call center

multitask

Formazione

High School diploma or equivalent

Strumenti

Genesys

Google Workspace

Telephone

Advanced computer skills

Descrizione del lavoro

Mortenson Dental Partners is seeking a Bilingual Inbound Call Center Representative to join the Patient Services Team. This full-time remote role handles inbound calls, assists patients with scheduling, and requires fluent English and Spanish communication.

You will input data accurately into our systems and coordinate with dental offices nationwide. The position requires a high school diploma, familiarity with basic computer tools, and one year of bilingual experience in a professional or