Remote Bilingual Customer Service & Tech Support

MCI; Montgomery (AL); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Retirement savings

Professional development

Job summary

MCI, located in Montgomery, Alabama, is looking for a remote Customer Service Representative to provide technical support and customer sales interactions. The ideal candidate is fluent in English and Spanish, possesses excellent organizational skills, and is customer service oriented.

This position involves handling customer inquiries, resolving issues efficiently, and ensuring compliance with various policies. MCI offers competitive pay and benefits, including health insurance and paid time off.

Qualifications

• Must be 18 years of age or older.
• Ability to type at 20+ words per minute.
• Highly reliable with regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Ensure first-call resolution through effective problem solving.
• Document and process customer claims accurately.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Problem solving

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI, located in Montgomery, Alabama, is looking for a remote Customer Service Representative to provide technical support and customer sales interactions. The ideal candidate is fluent in English and Spanish, possesses excellent organizational skills, and is customer service oriented.

This position involves handling customer inquiries, resolving issues efficiently, and ensuring compliance with various policies. MCI offers competitive pay and benefits, including health insurance and paid time off.