Remote Bilingual Customer Service & Tech Support

MCI; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision insurance

Retirement savings and life insurance

Job summary

MCI, one of the fastest-growing tech-enabled business services companies in the USA, is seeking a customer service representative to handle customer interactions remotely. You'll support customer service and technical support tasks, ensuring a high level of service while resolving issues and selling products.

The ideal candidate must be fluent in English and Spanish, possess a high school diploma, and demonstrate strong communication and organizational skills. MCI offers competitive compensation and a comprehensive benefits package.

Qualifications

• Must be 18 years of age or older.
• Ability to type at 20+ words per minute.
• Highly reliable with regular attendance.

Responsibilities

• Handle inbound and outbound contacts courteously.
• Ensure first-call resolution through problem solving.
• Assist customers with their inquiries and issues.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Basic knowledge of Microsoft Office Suite

Customer-service oriented

Excellent interpersonal skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI, one of the fastest-growing tech-enabled business services companies in the USA, is seeking a customer service representative to handle customer interactions remotely. You'll support customer service and technical support tasks, ensuring a high level of service while resolving issues and selling products.

The ideal candidate must be fluent in English and Spanish, possess a high school diploma, and demonstrate strong communication and organizational skills. MCI offers competitive compensation and a comprehensive benefits package.