Remote Bilingual Customer Service & Tech Support

MCI; Wyoming (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement savings

Casual dress code

Job summary

MCI, located in the United States, is seeking customer service representatives to provide outstanding support remotely. In this role, you will handle inbound and outbound customer interactions, resolve issues, and sell products while maintaining professionalism.

Ideal candidates will possess excellent communication skills, be fluent in both English and Spanish, and excel in a fast-paced work environment. MCI offers competitive compensation and a comprehensive benefits package.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type at 20+ words per minute.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first-call resolution through problem-solving and effective call handling.
• Research systems to find missing information as applicable.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Written and oral communication skills

Ability to evaluate and troubleshoot

Customer-service oriented

Strong team orientation

Ability to multi-task

Conflict resolution skills

Basic knowledge of Microsoft Office Suite

Ability to type at 20+ words per minute

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI, located in the United States, is seeking customer service representatives to provide outstanding support remotely. In this role, you will handle inbound and outbound customer interactions, resolve issues, and sell products while maintaining professionalism.

Ideal candidates will possess excellent communication skills, be fluent in both English and Spanish, and excel in a fast-paced work environment. MCI offers competitive compensation and a comprehensive benefits package.