Remote Bilingual Customer Support Specialist English/Spanish

MCI; Texas; À distance; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Paid Training

Casual Dress Code

Incentives & Rewards

Résumé du poste

MCI, a leading tech-enabled business services company, is hiring remote customer service representatives in the United States. The role involves handling inquiries, resolving issues, and selling products while delivering a best-in-class customer experience.

You will interact with hundreds of customers weekly, requiring strong communication, problem-solving, and team collaboration skills. Ideal candidates are bilingual in English and Spanish, reliable, and comfortable in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Fluent in both English and Spanish.
• Excellent organizational, written, and oral communication skills.
• Type swiftly and accurately (20+ WPM).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Thrives in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships with team and customers.

Responsabilités

• Handle inbound and outbound contacts courteously and professionally.
• Ensure first call resolution through problem solving and effective call handling.
• Research systems to locate missing information; coordinate with departments as needed.
• Document and process customer claims in appropriate systems.
• Use knowledge base and training to answer questions per scripts and policies.
• Protect confidential and personal information; follow data requirements.
• Escalate issues to appropriate staff for resolution.
• Attend meetings and training; stay updated on program knowledge and systems.
• Adhere to attendance and work schedule requirements.

Connaissances

Bilingual English & Spanish

Organizational skills

Written and oral communication

Typing 20+ wpm

Microsoft Office proficiency

Windows operating system knowledge

Reliability and attendance

Issue evaluation and troubleshooting

Conflict resolution and negotiation

Customer service orientation

Multi-tasking and self-management

Team orientation and customer focus

Comfort in fast-paced environments

Interpersonal relationship skills

Formation

High school diploma or equivalent

Outils

Microsoft Office Suite

Windows OS

Description du poste

MCI, a leading tech-enabled business services company, is hiring remote customer service representatives in the United States. The role involves handling inquiries, resolving issues, and selling products while delivering a best-in-class customer experience.

You will interact with hundreds of customers weekly, requiring strong communication, problem-solving, and team collaboration skills. Ideal candidates are bilingual in English and Spanish, reliable, and comfortable in a fast-paced environment.