Remote Bilingual Customer Service & Tech Support

MCI; Edmond (OK); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Performance incentives

Job summary

MCI is seeking a remote Customer Service Representative to assist with customer sales interactions and technical support. The role involves resolving customer issues while providing top-notch service. Candidates should be fluent in English and Spanish, possess excellent communication skills, and have a high school diploma or equivalent.

This position allows for a flexible work-at-home environment, ensuring a collaborative and engaging team atmosphere.

Qualifications

• Must be 18 years of age or older.
• Ability to type at 20+ words per minute.
• Basic understanding of Windows operating system.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Ensure first-call resolution through effective call handling.
• Accurately document and process customer claims.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Communication skills

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a remote Customer Service Representative to assist with customer sales interactions and technical support. The role involves resolving customer issues while providing top-notch service. Candidates should be fluent in English and Spanish, possess excellent communication skills, and have a high school diploma or equivalent.

This position allows for a flexible work-at-home environment, ensuring a collaborative and engaging team atmosphere.