Remote Bilingual Customer Service & Tech Support

MCI; North Carolina; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement savings

Professional development

Job summary

MCI is seeking a customer service representative to manage customer interactions and resolve issues effectively. The role requires proficiency in both English and Spanish, excellent communication skills, and the ability to thrive in a fast-paced environment.

The position offers a chance to work remotely, supporting customer service and sales interactions while ensuring quality service and first-call resolutions. Benefits include competitive compensation, health insurance, and paid time off.

Qualifications

• Must be 18 years of age or older.
• Ability to type at 20+ words per minute.
• Reliable with regular attendance and punctuality.
• Thrives in a fast-paced environment.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Ensure first-call resolution through effective handling.
• Accurately document customer claims.
• Use knowledge base to answer questions.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Written and oral communication skills

Ability to evaluate and troubleshoot

Customer-service oriented

Conflict resolution skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a customer service representative to manage customer interactions and resolve issues effectively. The role requires proficiency in both English and Spanish, excellent communication skills, and the ability to thrive in a fast-paced environment.

The position offers a chance to work remotely, supporting customer service and sales interactions while ensuring quality service and first-call resolutions. Benefits include competitive compensation, health insurance, and paid time off.