Remote Bilingual Customer Service & Tech Support

MCI; Los Angeles (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Retirement savings plan

Job summary

MCI is seeking a Customer Service Representative to handle customer interactions in a remote work setting. The ideal candidate should be fluent in both English and Spanish, have excellent organizational skills, and be customer-service oriented.

Responsibilities include processing claims, ensuring resolutions, and maintaining documentation. MCI offers competitive compensation and a comprehensive benefits package including paid time off and health insurance.

Qualifications

• Must be 18 years of age or older.
• Ability to type at 20+ words per minute.
• Highly reliable with regular attendance.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Ensure first-call resolution through effective problem solving.
• Document and process customer claims accurately.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Customer-service oriented

Ability to evaluate and troubleshoot issues

Strong team orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a Customer Service Representative to handle customer interactions in a remote work setting. The ideal candidate should be fluent in both English and Spanish, have excellent organizational skills, and be customer-service oriented.

Responsibilities include processing claims, ensuring resolutions, and maintaining documentation. MCI offers competitive compensation and a comprehensive benefits package including paid time off and health insurance.