Remote Bilingual Customer Service & Tech Support

MCI; New Mexico; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Retirement savings

Professional development

Job summary

MCI is hiring for a customer service role that supports customer interactions remotely. Ideal candidates are fluent in both English and Spanish, possess strong organizational and communication skills, and have a customer-focused attitude. Responsibilities include handling customer contacts, resolving issues, and ensuring a high level of service.

Experience in customer service or technical support is preferred but not required. MCI offers competitive compensation and a comprehensive benefits package, with specific perks varying by location.

Qualifications

• Must be 18 years of age or older.
• Ability to type at 20+ words per minute.
• Strong interpersonal skills and ability to build relationships with team and customers.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Ensure first-call resolution through effective problem solving.
• Accurately document and process customer claims.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Customer-service oriented

Ability to evaluate and troubleshoot customer issues

Strong team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI is hiring for a customer service role that supports customer interactions remotely. Ideal candidates are fluent in both English and Spanish, possess strong organizational and communication skills, and have a customer-focused attitude. Responsibilities include handling customer contacts, resolving issues, and ensuring a high level of service.

Experience in customer service or technical support is preferred but not required. MCI offers competitive compensation and a comprehensive benefits package, with specific perks varying by location.