Remote Bilingual Customer Experience Rep (EN/ES)

Dish Network Corporation; North Carolina; Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, Vision

HSA and 401(k)

ESPP

Tuition reimbursement

DISH TV discounts

Work-from-home with equipment

Job summary

EchoStar is hiring a remote Customer Experience Representative in the United States. The role focuses on billing, programming, and technical support for DISH TV customers, with paid training and full-time status.

Benefits include medical/dental/vision, 401(k) with company match, HSA, stock purchase program, tuition reimbursement, and DISH/Boost perks. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or GED.
• Six months of related customer service and troubleshooting experience and/or training.
• Flexible to work shifts that might include evenings, weekends, or holidays.
• Smartphone or device with active data network connection.
• Fluent in English and Spanish.
• Pre-employment screen.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings.
• Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity.
• Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire

Responsibilities

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.

Skills

Customer Service

Dependability

Resilience

Problem Solving

Multitasking

Integrity

Education

High school diploma or GED

Job description

EchoStar is hiring a remote Customer Experience Representative in the United States. The role focuses on billing, programming, and technical support for DISH TV customers, with paid training and full-time status.

Benefits include medical/dental/vision, 401(k) with company match, HSA, stock purchase program, tuition reimbursement, and DISH/Boost perks. Bilingual English/Spanish is preferred.