Bilingual Customer Experience Rep — Remote, Full-Time

EchoStar; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive benefits

Complimentary DISH TV

Discounts on Sling TV

Boost Mobile plans

Company-provided equipment

Job summary

EchoStar is seeking a Customer Experience Representative to support DISH TV customers with billing, programming, and technical questions from home using company equipment.

Requirements include a high school diploma or GED, 6 months in customer service, and fluency in English and Spanish. Pre-employment screening applies; camera on for video meetings. This full-time remote role offers comprehensive benefits and growth potential.

Qualifications

• High school diploma or GED.
• Six months of related customer service and troubleshooting experience and/or training.
• Flexible to work shifts that might include evenings, weekends, or holidays.
• Smartphone or device with active data network connection.
• Fluent in English and Spanish.
• Pre-employment screen.
• Camera on during all video meetings.
• Ability to remain engaged on the phone throughout the entirety of your shift.

Responsibilities

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.

Skills

Customer Service

Dependability

Resilience

Problem Solving

Continuous Development

Multitasking

Integrity

Education

High school diploma or GED

Job description

EchoStar is seeking a Customer Experience Representative to support DISH TV customers with billing, programming, and technical questions from home using company equipment.

Requirements include a high school diploma or GED, 6 months in customer service, and fluency in English and Spanish. Pre-employment screening applies; camera on for video meetings. This full-time remote role offers comprehensive benefits and growth potential.