Remote Bilingual Tech Support & Customer Experience

EchoStar; United States; Remote; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA

401(K) with company match

Employee stock purchasing program

Tuition reimbursement

Discounts on DISH TV

Job summary

EchoStar is hiring for a Remote Customer Experience Representative to handle billing, programming, and technical questions while promoting products and services for value and satisfaction. Full-time with company-provided equipment.

You will handle tech support and customer service calls, engaging with diverse customers and offering solutions. Training is provided and benefits include medical, dental, vision, and 401(k) options.

Qualifications

• High school diploma or GED required.
• Six months of related customer service and troubleshooting experience and/or training.
• Flexible to work shifts that might include evenings, weekends, or holidays.
• Smartphone or device with active data network connection.
• Fluent in English and Spanish.

Responsibilities

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.

Skills

Customer service

Troubleshooting

Bilingual English/Spanish

Communication

Remote work readiness

Education

High school diploma or GED

Tools

Smartphone

Mobile data connection

Job description

EchoStar is hiring for a Remote Customer Experience Representative to handle billing, programming, and technical questions while promoting products and services for value and satisfaction. Full-time with company-provided equipment.

You will handle tech support and customer service calls, engaging with diverse customers and offering solutions. Training is provided and benefits include medical, dental, vision, and 401(k) options.