Bilingual Remote Customer Experience Specialist

EchoStar; Charlotte (NC); Remote; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Complimentary DISH TV

Discounts on Sling TV

Boost Mobile plans

Job summary

EchoStar is seeking a Customer Experience Representative to support billing, programming and technical questions for DISH TV customers. This is a full-time, work-from-home role with EchoStar-provided equipment and paid training.

You will take back-to-back service calls, assist a diverse customer base with solutions, and promote EchoStar products to enhance value and enjoyment of the DISH TV experience. Bilingual in English and Spanish is required.

Qualifications

• High school diploma or GED.
• Six months of related customer service and troubleshooting experience and/or training.
• Flexible to work shifts that might include evenings, weekends, or holidays.
• Smartphone or device with active data network connection.
• Fluent in English and Spanish.
• Pre-employment screen.
• Camera on during all video meetings.
• Must reside in allowed states.

Responsibilities

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.

Skills

Customer service

Multitasking

Problem solving

Dependability

Resilience

Communication

Integrity

Education

High school diploma or GED

Job description

EchoStar is seeking a Customer Experience Representative to support billing, programming and technical questions for DISH TV customers. This is a full-time, work-from-home role with EchoStar-provided equipment and paid training.

You will take back-to-back service calls, assist a diverse customer base with solutions, and promote EchoStar products to enhance value and enjoyment of the DISH TV experience. Bilingual in English and Spanish is required.