Remote Bilingual Collections & Recoveries Coordinator

Mission Lane LLC; Texas; Remote; USD 25,000 - 28,000; Full time

Job summary

Mission Lane is hiring a Remote bilingual Operations Coordinator for the Collections & Recoveries team to have direct conversations with customers about getting accounts back on track.

You will follow scripts, meet targets, and collaborate in Collaboration Room AI with a remote team. The role requires English/Spanish fluency, 1+ year in a phone-based, customer-facing position, and a private workspace at home.

Qualifications

• 1+ year of experience in a phone-based, customer-facing role.
• Strong verbal and written communication skills in English and Spanish.
• Ability to consistently meet performance expectations in a metrics-driven environment.
• Ability to work a remote schedule with camera on outside breaks and lunch.
• Fast, reliable internet and a private, quiet workspace.

Responsibilities

• Speak with customers who've fallen behind on payment, understand their circumstances, and ask directly for what's owed, in full or through a workable payment plan.
• Work with customers through pushback and objections, staying patient and persistent as you build toward a plan that works for them.
• Follow established scripts, tools, and account guidelines to keep every conversation consistent, professional, and compliant.
• Read a conversation quickly and adjust your approach, always keeping the ask in view.
• Keep accurate, timely records of every call and outcome in our systems.
• Meet daily and weekly targets for collections, call quality, and productivity.
• Take coaching and feedback fast, and apply it on your very next call.
• Flag anything unusual (a complex account, a dispute, a technical issue) to your manager right away for guidance.
• Stay actively engaged with your team throughout your shift in Collaboration Room AI, our virtual, video-based team space where you and your teammates stay visible and connected in real time, the same way you would in a physical office.

Skills

Bilingual English/Spanish

Customer-facing

Remote collaboration

Education

High school diploma or GED

Tools

Slack

Google Meet

Mac OS

Google Workspace

Tableau

Job description

Mission Lane is hiring a Remote bilingual Operations Coordinator for the Collections & Recoveries team to have direct conversations with customers about getting accounts back on track.

You will follow scripts, meet targets, and collaborate in Collaboration Room AI with a remote team. The role requires English/Spanish fluency, 1+ year in a phone-based, customer-facing position, and a private workspace at home.