Remote Bilingual Collections Specialist | English/Spanish

BCA Financial Services, Inc.; Columbia (SC); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

BCA Financial Services, Inc. is seeking a remote Customer Service Representative to help consumers resolve accounts with empathy, clarity, and professionalism.

You’ll play an important role in guiding customers through solutions, documenting interactions, and assisting with payment options while maintaining a high level of service. The position is full-time with a Monday–Friday schedule, offering $17 per hour plus monthly commissions, and benefits including medical/dental/vision, 401(k) with

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Bilingual required (English and Spanish).
• Strong communication and problem-solving skills.
• Ability to build trust and handle sensitive conversations.

Responsibilities

• Talk with consumers to understand their accounts and find solutions.
• Offer payment options such as full balance or payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals with coaching support.

Skills

Call center experience

Bilingual English/Spanish

Customer service

Communication skills

Problem-solving

Detail-oriented

Job description

BCA Financial Services, Inc. is seeking a remote Customer Service Representative to help consumers resolve accounts with empathy, clarity, and professionalism.

You’ll play an important role in guiding customers through solutions, documenting interactions, and assisting with payment options while maintaining a high level of service. The position is full-time with a Monday–Friday schedule, offering $17 per hour plus monthly commissions, and benefits including medical/dental/vision, 401(k) with