Remote Bilingual Collections Pro - AI Debt Resolution

Trusting Social Co.; Dallas (TX); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote position

Equipment provided

Flexible schedule

Professional development

Job summary

Kompato AI is seeking a Bilingual Collections Specialist to manage Spanish- and English-speaking consumer accounts remotely. You will negotiate payment plans, resolve disputes, and ensure compliance within an AI-driven collection workflow.

The role emphasizes empathy, cultural sensitivity, and the ability to operate independently in a fully remote setting while upholding regulatory standards.

Qualifications

• Must be fluent in Spanish and English.
• Strong interpersonal and negotiation abilities.
• Ability to work with AI-enabled processes and provide feedback.

Responsibilities

• Contact consumers in Spanish and English to negotiate payment arrangements.
• Build trust-based relationships with Spanish-speaking consumers.
• Proactively identify opportunities to resolve accounts and drive positive outcomes.
• Navigate cultural sensitivities around money and family obligations.
• Document all interactions for compliance and quality assurance.
• Follow up to ensure payment commitments are met.

Skills

Bilingual Spanish/English

Emotional intelligence

Negotiation

Communication skills

Job description

Kompato AI is seeking a Bilingual Collections Specialist to manage Spanish- and English-speaking consumer accounts remotely. You will negotiate payment plans, resolve disputes, and ensure compliance within an AI-driven collection workflow.

The role emphasizes empathy, cultural sensitivity, and the ability to operate independently in a fully remote setting while upholding regulatory standards.