Remote Bilingual Collections Specialist - Spanish/English

Trusting Social; Dallas (TX); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Full benefits package (health, dental, vision, 401k)

Flexible schedule

Professional development and compliance training

Job summary

A leading financial services firm seeks a Bilingual Collections Specialist to assist Spanish and English-speaking consumers facing financial challenges. This position emphasizes building trust-based relationships and resolving complex cases. Candidates must possess a strong background in collections, fluency in both languages, and a clean compliance record. Work will be conducted remotely, providing flexibility and opportunities for professional growth as part of an innovative team relying on AI technology.

Qualifications

• Native or fluent Spanish speaker with professional-level English proficiency.
• 5+ years proven collections experience in accounts receivable or debt collection.
• Clean compliance record - no regulatory violations.
• Exceptional negotiation and problem-solving skills in both languages.

Responsibilities

• Contact consumers in Spanish and English to negotiate payment arrangements.
• Build trust-based relationships with Spanish-speaking consumers.
• Resolve disputes in both languages and ensure compliance with regulations.

Skills

Negotiation skills

Problem-solving skills

Cultural competency

Emotional intelligence

Fluency in Spanish

Fluent English

Tools

CRM systems

Dialers

Omni-channel platforms

Job description

A leading financial services firm seeks a Bilingual Collections Specialist to assist Spanish and English-speaking consumers facing financial challenges. This position emphasizes building trust-based relationships and resolving complex cases. Candidates must possess a strong background in collections, fluency in both languages, and a clean compliance record. Work will be conducted remotely, providing flexibility and opportunities for professional growth as part of an innovative team relying on AI technology.