Bilingual Collections & Recoveries Specialist (Remote)

Mission Lane LLC; Utah; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Health/dental/vision insurance options

Paid time off

Remote-first work environment

Disability coverage

Parental leave

Wellness stipend

Flexible spending account

Job summary

Mission Lane is hiring bilingual (Spanish-English) Operations Coordinators for our Collections & Recoveries team to have direct, honest conversations with customers every day about getting their accounts back on track, fairly and respectfully.

As an Operations Coordinator on the Collections & Recoveries team, you will be the voice on the line: be straightforward, be kind, and help cardholders land on a plan that works for their life while staying compliant and using established scripts.

Qualifications

• 1+ year in a phone-based, customer-facing role (collections, customer service, sales, or similar).
• Strong verbal and written communication skills in both English and Spanish.
• Ability to consistently meet performance expectations in a metrics-driven environment.
• Ability to work a remote schedule while maintaining an active presence in Collaboration Room AI.
• Fast, reliable internet (minimum 80 Mbps download / 8 Mbps upload) and a private, quiet workspace.

Responsibilities

• Speak with customers who've fallen behind on payment, understand their circumstances, and ask directly for what's owed, in full or through a workable payment plan.
• Work with customers through pushback and objections, staying patient and persistent as you build toward a plan that works for them.
• Follow established scripts, tools, and account guidelines to keep every conversation consistent, professional, and compliant.
• Read a conversation quickly and adjust your approach, always keeping the ask in view.
• Keep accurate, timely records of every call and outcome in our systems.
• Meet daily and weekly targets for collections, call quality, and productivity.
• Take coaching and feedback fast, and apply it on your very next call.
• Flag anything unusual to your manager for guidance.
• Stay actively engaged with your team throughout your shift in Collaboration Room AI.

Skills

Bilingual English/Spanish

Communication

Remote collaboration

Education

High school diploma or GED

Tools

Mac OS

Google Workspace

Tableau

Slack

Job description

Mission Lane is hiring bilingual (Spanish-English) Operations Coordinators for our Collections & Recoveries team to have direct, honest conversations with customers every day about getting their accounts back on track, fairly and respectfully.

As an Operations Coordinator on the Collections & Recoveries team, you will be the voice on the line: be straightforward, be kind, and help cardholders land on a plan that works for their life while staying compliant and using established scripts.