Bilingual Spanish Collections Specialist - Hybrid/Remote

LendDirect Corp.; London (KY); Híbrido; USD 26.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Life insurance

Disability insurance

Descripción de la vacante

Attain Finance is hiring an Account Specialist in a hybrid role with about 25% in-office work. You will contact clients with overdue accounts, negotiate repayment plans, and ensure compliance with FDCPA and FCRA to improve recovery outcomes.

The position requires 1+ year in collections or financial services, fluent English and Spanish, and strong communication and negotiation skills. Remote work is supported with a quiet home setup and a schedule that supports busy call-center operations.

Formación

• 1+ year experience in collections, customer service, or financial services
• Fluency in English and Spanish
• Strong communication and negotiation skills across languages
• Ability to handle sensitive conversations with empathy and professionalism
• Familiarity with debt collection laws and practices
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail, organizational skills, and decision-making abilities
• Ability to work independently and collaboratively in a team environment

Responsabilidades

• Contact customers via phone, email, or mail to recover outstanding debts
• Negotiate payment arrangements and settlements in line with company guidelines
• Maintain accurate records of all communications and recovery activities
• Collaborate with internal departments to resolve account discrepancies
• Escalate unresolved or high-risk accounts to supervisors or legal teams
• Adhere to FDCPA, FCRA, and other regulatory requirements
• Provide second-voice support when needed to assist with escalated calls
• Participate in team meetings and training sessions to stay updated on policies and best practices
• Meet or exceed individual and team recovery targets
• Maintain professionalism and confidentiality in all customer interactions

Conocimientos

Bilingual English/Spanish

Strong communication

Negotiation

Microsoft Office

Educación

High School Diploma or GED

Associate degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Attain Finance is hiring an Account Specialist in a hybrid role with about 25% in-office work. You will contact clients with overdue accounts, negotiate repayment plans, and ensure compliance with FDCPA and FCRA to improve recovery outcomes.

The position requires 1+ year in collections or financial services, fluent English and Spanish, and strong communication and negotiation skills. Remote work is supported with a quiet home setup and a schedule that supports busy call-center operations.