Remote Bilingual Call Center Agent (Spanish/English)

MCI; Paynes (TX); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Paid Training

Fun Work Environment

Job summary

MCI is hiring Bilingual Call Center Representatives to support various client projects. This remote role requires fluency in English and Spanish and offers the opportunity to troubleshoot technical issues while providing exceptional customer service.

Ideal candidates must possess strong communication skills and a customer-first mindset. Compensation includes paid time off, health benefits, and incentives for performance.

Qualifications

• Fluent in both spoken and written English and Spanish.
• Must have a high school diploma or GED.
• Experience in customer service or technical support is preferred.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Listen actively to understand customer needs.
• Escalate complex issues to supervisors when necessary.

Skills

Fluent in English and Spanish

Strong typing skills (20+ WPM)

Excellent communication abilities

Problem-solving abilities

Ability to multitask

Team-oriented

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI is hiring Bilingual Call Center Representatives to support various client projects. This remote role requires fluency in English and Spanish and offers the opportunity to troubleshoot technical issues while providing exceptional customer service.

Ideal candidates must possess strong communication skills and a customer-first mindset. Compensation includes paid time off, health benefits, and incentives for performance.