Bilingual Call Center Pro — Spanish/English (Remote)

MCI; Corpus Christi (TX); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Paid Training

Fun, Engaging Work Environment

Job summary

MCI is looking for Bilingual Call Center Representatives to work remotely and support diverse client projects. Ideal candidates are fluent in English and Spanish and have strong communication and problem-solving skills. Responsibilities include handling calls, troubleshooting technical issues, and maintaining customer relationships. MCI offers a supportive work environment, competitive pay, and benefits such as health coverage, retirement savings, and paid time off.

Qualifications

• Fluency in English and Spanish (written and spoken) is required.
• Basic knowledge of Microsoft Office and Windows applications.
• 1+ year of customer service or related experience preferred.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Listen actively to understand customer needs.
• Use internal systems to manage accounts.

Skills

Fluent in English and Spanish

Strong typing skills (20+ WPM)

Excellent communication skills

Organizational skills

Problem-solving abilities

Customer-first mindset

Ability to multitask

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI is looking for Bilingual Call Center Representatives to work remotely and support diverse client projects. Ideal candidates are fluent in English and Spanish and have strong communication and problem-solving skills. Responsibilities include handling calls, troubleshooting technical issues, and maintaining customer relationships. MCI offers a supportive work environment, competitive pay, and benefits such as health coverage, retirement savings, and paid time off.