Remote Bilingual Call Center Rep (Spanish/English)

MCI; Clovis (NM); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Job summary

MCI is hiring Bilingual Call Center Representatives to support client projects. This remote position requires fluency in English and Spanish, with strong customer service skills in a dynamic environment.

Key responsibilities include managing calls, understanding customer needs, and ensuring compliance. Candidates should have a high school diploma and strong typing and communication skills. MCI offers competitive benefits including paid time off, health benefits, and career growth opportunities.

Qualifications

• Must be fluent in English and Spanish.
• Strong customer service orientation and problem-solving skills.
• Typing speed of 20+ WPM and proficient in data entry.

Responsibilities

• Manage inbound and outbound calls professionally.
• Understand customer needs and provide solutions.
• Use internal systems to manage accounts and process claims.

Skills

Fluent in English and Spanish

Strong customer service skills

Excellent communication abilities

Strong typing skills (20+ WPM)

Ability to multitask

Education

High school diploma or GED

Tools

Microsoft Office Suite

Windows applications

Job description

MCI is hiring Bilingual Call Center Representatives to support client projects. This remote position requires fluency in English and Spanish, with strong customer service skills in a dynamic environment.

Key responsibilities include managing calls, understanding customer needs, and ensuring compliance. Candidates should have a high school diploma and strong typing and communication skills. MCI offers competitive benefits including paid time off, health benefits, and career growth opportunities.