Remote Bilingual Call Center Rep (Spanish/English)

MCI; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Incentives & Rewards

Job summary

MCI is hiring Bilingual Call Center Representatives for remote roles, requiring fluency in English and Spanish. Candidates will handle customer calls, ensuring professional and empathetic communication while managing accounts and resolving issues.

The ideal candidate will have a high school diploma, strong typing skills, and customer service experience. MCI offers a supportive work environment with opportunities for growth, paid training, and various benefits including health coverage and paid time off.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Strong typing skills (20+ WPM) and data entry experience.
• Excellent communication, organization, and problem‑solving abilities.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Listen actively to understand customer needs.
• Use internal systems to manage accounts and process claims.

Skills

Customer service

Fluent in English

Fluent in Spanish

Strong typing skills

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI is hiring Bilingual Call Center Representatives for remote roles, requiring fluency in English and Spanish. Candidates will handle customer calls, ensuring professional and empathetic communication while managing accounts and resolving issues.

The ideal candidate will have a high school diploma, strong typing skills, and customer service experience. MCI offers a supportive work environment with opportunities for growth, paid training, and various benefits including health coverage and paid time off.