Remote Bilingual Call Center Specialist (English/Spanish)

Valor Intelligent Processing, LLC; El Paso (TX); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is a fast-growing tech-enabled business services company delivering CX, BPO, and XaaS solutions with both on-site and remote agents. We are hiring bilingual call center representatives to support diverse projects across industries.

If you are fluent in English and Spanish, enjoy helping others, and thrive in a fast-paced environment, this is your opportunity to grow your career while making a real impact.

Qualifications

• High school diploma or GED.
• Fluent in English and Spanish (spoken and written).
• Strong typing skills (20+ WPM) and data entry experience.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work scheduled shifts, including weekends and holidays.
• Basic knowledge of Microsoft Office Suite and Windows applications.
• Reliable internet connection (20Mbps+ download speed) for remote roles.
• Customer-first mindset: empathetic, patient, and solution-oriented.
• Ability to multitask, self-manage, and thrive in a dynamic environment.
• Team-oriented with strong interpersonal skills.

Responsibilities

• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.
• Follow scripts and procedures to ensure compliance and consistency.
• Escalate complex issues to supervisors when necessary.
• Maintain confidentiality and protect customer data.
• Stay current with training materials, system updates, and product knowledge.
• Meet performance goals including first-call resolution and customer satisfaction.

Skills

Bilingual English/Spanish

Typing (20+ WPM)

Excellent communication

Multitasking

Team oriented

Customer-first mindset

Reliable internet connection

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI is a fast-growing tech-enabled business services company delivering CX, BPO, and XaaS solutions with both on-site and remote agents. We are hiring bilingual call center representatives to support diverse projects across industries.

If you are fluent in English and Spanish, enjoy helping others, and thrive in a fast-paced environment, this is your opportunity to grow your career while making a real impact.