Remote Bilingual Call Center Rep (Spanish/English)

MCI; El Paso (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is hiring Bilingual Call Center Representatives to support diverse client projects. This remote position requires fluency in both English and Spanish, strong customer service skills, and a commitment to a professional work environment.

Candidates will handle calls, ensure customer satisfaction, and follow compliance protocols. The role offers various benefits including health insurance, paid time off, and opportunities for career growth.

Qualifications

• Candidates must be fluent in both English and Spanish (spoken and written).
• Strong typing skills (20+ WPM) and data entry experience required.
• Must be able to work scheduled shifts, including weekends and holidays.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Listen actively to understand customer needs and provide accurate solutions.
• Maintain confidentiality and protect customer data.

Skills

Fluent in English and Spanish

Strong customer service skills

Excellent communication

Problem-solving abilities

Strong typing skills (20+ WPM)

Education

High school diploma or GED

Tools

Microsoft Office Suite

Windows applications

Job description

MCI is hiring Bilingual Call Center Representatives to support diverse client projects. This remote position requires fluency in both English and Spanish, strong customer service skills, and a commitment to a professional work environment.

Candidates will handle calls, ensure customer satisfaction, and follow compliance protocols. The role offers various benefits including health insurance, paid time off, and opportunities for career growth.