Remote Bilingual Call Center Agent (Spanish/English)

MCI; Austin (TX); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Job summary

MCI is hiring Bilingual Call Center Representatives to support various client projects. This remote role requires fluency in English and Spanish, excellent communication skills, and a customer-first mindset.

Responsibilities include handling inbound and outbound calls, managing accounts, and providing exceptional service while troubleshooting basic technical issues. Join MCI for a rewarding career with opportunities for growth.

Qualifications

• High school diploma or GED required.
• Fluent in English and Spanish (spoken and written).
• Strong typing skills (20+ WPM) and data entry experience.
• Excellent communication, organization, and problem-solving abilities.
• Reliable internet connection (20Mbps+ download speed) for remote roles.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Listen actively to understand customer needs.
• Use internal systems to manage accounts and process claims.
• Follow scripts to ensure compliance and consistency.
• Maintain confidentiality and protect customer data.

Skills

Fluent in English and Spanish

Strong typing skills (20+ WPM)

Excellent communication skills

Problem-solving abilities

Ability to multitask

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI is hiring Bilingual Call Center Representatives to support various client projects. This remote role requires fluency in English and Spanish, excellent communication skills, and a customer-first mindset.

Responsibilities include handling inbound and outbound calls, managing accounts, and providing exceptional service while troubleshooting basic technical issues. Join MCI for a rewarding career with opportunities for growth.