Remote Bilingual Call Center Agent (Spanish/English)

MCI; The Woodlands (TX); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI is seeking Bilingual Call Center Representatives to provide exceptional service in a remote environment. You will handle inbound/outbound calls, troubleshoot technical issues, and build customer relationships while supporting diverse projects.

The ideal candidate is fluent in English and Spanish, possesses strong communication skills, and has a customer-first mindset. Join us today to grow your career with MCI while making a meaningful impact!

Qualifications

• High school diploma or GED.
• Fluent in English and Spanish (spoken and written).
• Strong typing skills (20+ WPM) and data entry experience.
• Excellent communication, organization, and problem-solving abilities.
• Basic knowledge of Microsoft Office Suite.

Responsibilities

• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.

Skills

Fluent in English and Spanish

Strong typing skills (20+ WPM)

Excellent communication abilities

Customer-first mindset

Ability to multitask

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI is seeking Bilingual Call Center Representatives to provide exceptional service in a remote environment. You will handle inbound/outbound calls, troubleshoot technical issues, and build customer relationships while supporting diverse projects.

The ideal candidate is fluent in English and Spanish, possesses strong communication skills, and has a customer-first mindset. Join us today to grow your career with MCI while making a meaningful impact!