Remote Bilingual Call Center Rep (Spanish/English)

MCI; Brownsville (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is seeking Bilingual Call Center Representatives to join their team, supporting diverse client projects from the comfort of your home. The ideal candidate will be fluent in both English and Spanish, possess strong customer service skills, and thrive in fast-paced environments.

Responsibilities include handling inbound and outbound calls, actively listening to understand customer needs, and using internal systems effectively. MCI promotes a supportive work culture and offers comprehensive health benefits.

Qualifications

• Ability to work scheduled shifts, including weekends and holidays.
• Reliable internet connection (20 Mbps+ download speed) for remote roles.
• Customer-first mindset: empathetic, patient, and solution-oriented.
• Ability to multitask and thrive in a dynamic environment.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Listen actively to understand customer needs.
• Use internal systems to manage accounts and process claims.
• Escalate complex issues to supervisors when necessary.
• Maintain confidentiality and protect customer data.

Skills

Fluent in English and Spanish

Strong typing skills (20+ WPM)

Excellent communication abilities

Organization skills

Problem-solving abilities

Team-oriented with strong interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Windows applications

Job description

MCI is seeking Bilingual Call Center Representatives to join their team, supporting diverse client projects from the comfort of your home. The ideal candidate will be fluent in both English and Spanish, possess strong customer service skills, and thrive in fast-paced environments.

Responsibilities include handling inbound and outbound calls, actively listening to understand customer needs, and using internal systems effectively. MCI promotes a supportive work culture and offers comprehensive health benefits.