Remote Bilingual Call Center Agent (English & Spanish)

MCI; El Paso (TX); A distancia; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Descripción de la vacante

MCI is seeking a bilingual Call Center Representative to support diverse client projects from a remote home office. If you are fluent in English and Spanish, you will troubleshoot basic technical issues, build customer relationships, and identify upsell opportunities while delivering excellent service.

You will handle inbound/outbound calls, use internal systems, follow scripts, and maintain data accuracy. The role requires strong communication, reliable internet, and the ability to work

Formación

• Fluent in English and Spanish (spoken and written).
• High school diploma or GED required.
• Strong typing skills (20+ WPM) and data entry experience.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work scheduled shifts, including weekends and holidays.
• Basic knowledge of Microsoft Office Suite and Windows applications.
• Reliable internet connection (20Mbps+ download speed) for remote roles.
• Customer-first mindset: empathetic, patient, and solution-oriented.
• Ability to multitask, self-manage, and thrive in a dynamic environment.
• Team-oriented with strong interpersonal skills.

Responsabilidades

• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.
• Follow scripts and procedures to ensure compliance and consistency.
• Escalate complex issues to supervisors when necessary.
• Maintain confidentiality and protect customer data.
• Stay current with training materials, system updates, and product knowledge.
• Meet performance goals including first-call resolution and customer satisfaction.

Conocimientos

Fluent English and Spanish

High school diploma or GED

20+ WPM typing

Excellent communication

Remote work readiness

Microsoft Office

Team-oriented

Herramientas

Microsoft Office Suite

Descripción del empleo

MCI is seeking a bilingual Call Center Representative to support diverse client projects from a remote home office. If you are fluent in English and Spanish, you will troubleshoot basic technical issues, build customer relationships, and identify upsell opportunities while delivering excellent service.

You will handle inbound/outbound calls, use internal systems, follow scripts, and maintain data accuracy. The role requires strong communication, reliable internet, and the ability to work