Remote Bilingual Call Center Specialist

MCI; The Woodlands (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is hiring bilingual call center representatives to support diverse client projects from a remote, work-at-home setup. You will handle inbound/outbound calls, troubleshoot basic issues, and build relationships while delivering exceptional service.

Ideal candidates have a high school diploma, fluent English and Spanish, strong communication, 20 WPM typing, and a reliable internet connection. Weekend/holiday shifts may apply; MS Office skills a plus.

Qualifications

• High school diploma or GED required.
• Fluent in English and Spanish (spoken and written).
• Strong typing (≥20 WPM) and data entry ability.
• Excellent communication, organization and problem-solving skills.
• Ability to work scheduled shifts, including weekends/holidays.
• Basic knowledge of Microsoft Office and Windows.
• Reliable internet connection (≥20 Mbps) for remote role.
• Customer-first mindset: empathetic, patient and solution-oriented.
• Ability to multitask and thrive in a dynamic environment.
• Team-oriented with strong interpersonal skills.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Listen actively to understand customer needs and provide solutions.
• Use internal systems to manage accounts, process claims and update records.
• Follow scripts and procedures to ensure compliance and consistency.
• Escalate complex issues to supervisors when necessary.
• Maintain confidentiality and protect customer data.
• Stay current with training materials, system updates, and product knowledge.
• Meet performance goals including first-call resolution and customer satisfaction.

Skills

English language

Spanish language

Typing 20 WPM

Data entry

Customer service mindset

Education

High school diploma or GED

Tools

Microsoft Office

Windows applications

Job description

MCI is hiring bilingual call center representatives to support diverse client projects from a remote, work-at-home setup. You will handle inbound/outbound calls, troubleshoot basic issues, and build relationships while delivering exceptional service.

Ideal candidates have a high school diploma, fluent English and Spanish, strong communication, 20 WPM typing, and a reliable internet connection. Weekend/holiday shifts may apply; MS Office skills a plus.