Remote Benefits Support Specialist

Conduent; Annapolis (MD); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Remote work

Virtual training

Job summary

Conduent is hiring a Benefits Support Specialist for a fully remote, work-from-home role. The position handles inbound calls, explains benefits, assists with forms, and guides participants through processes while maintaining high accuracy and confidentiality.

The role includes comprehensive virtual training, a steady schedule, and adherence to client procedures in a low-volume environment. Candidates should have strong communication and organizational skills and be reliable in a remote setting.

Qualifications

• Strong verbal and written communication skills.
• Excellent listening and attention to detail.
• Ability to explain information clearly and professionally.
• Basic computer skills and ability to learn new systems.
• Strong organizational and time‑management skills.
• Ability to work independently in a remote environment.
• Professional, patient, and solution‑focused approach.
• Reliable attendance and punctuality.

Responsibilities

• Respond to participant inquiries and explain benefits and plan provisions.
• Research questions, provide accurate information, and complete transactions with limited supervision.
• Explain forms and guide participants through the appropriate processes.
• Complete callbacks promptly and elevate issues when necessary.
• Maintain accurate documentation in the case management system.
• Meet established quality, accuracy, and timeliness standards while following client procedures.
• Protect confidential information and comply with privacy and security requirements.

Skills

Verbal communication

Written communication

Active listening

Basic computer skills

Time management

Independent worker

Professional demeanor

Reliability

Job description

Conduent is hiring a Benefits Support Specialist for a fully remote, work-from-home role. The position handles inbound calls, explains benefits, assists with forms, and guides participants through processes while maintaining high accuracy and confidentiality.

The role includes comprehensive virtual training, a steady schedule, and adherence to client procedures in a low-volume environment. Candidates should have strong communication and organizational skills and be reliable in a remote setting.