Remote Benefits Support Specialist

Conduent; Portland (ME); Remote; USD 18,000 - 26,000; Full time

Job summary

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. This fully remote role focuses on inbound calls, with occasional outbound calls, and aims to provide accurate, professional benefits support in a structured environment with relatively low call volume.

Training is comprehensive and virtual, preparing you to guide participants through forms and processes, while maintaining strict confidentiality and meeting performance

Qualifications

• Strong verbal and written communication skills.
• Excellent listening skills and attention to detail.
• Ability to explain information clearly and professionally.
• Basic computer skills and adaptability to learn new systems.

Responsibilities

• Respond to participant inquiries and explain applicable benefits and plan provisions.
• Research questions, provide accurate information, and complete transactions with limited supervision.
• Explain forms and guide participants through processes.
• Complete callbacks promptly and escalate issues when necessary.
• Maintain accurate documentation in the case management system.
• Meet quality, accuracy, and timeliness standards per client procedures.
• Protect confidential participant information and comply with security requirements.

Skills

Strong communication

Active listening

Detail oriented

Remote work

Time management

Job description

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. This fully remote role focuses on inbound calls, with occasional outbound calls, and aims to provide accurate, professional benefits support in a structured environment with relatively low call volume.

Training is comprehensive and virtual, preparing you to guide participants through forms and processes, while maintaining strict confidentiality and meeting performance